Get started

Quickstart

The fastest path from signup to first qualified conversation. If you follow this page end to end, you'll have a live widget running in about ten minutes.

1. Create your account

Head to quincer.com/register and sign in with Google. Quincer AI uses Google OAuth exclusively, so there are no passwords to set. The account is free and includes a full Starter trial.

2. Pick your path

Right after signup, Quincer AI asks how you want to talk to customers. There are two paths:

• On my website — you have a website where Quincer AI’s embeddable chat widget will run. The wizard scans your homepage to pull brand colors, asks if it’s a Shopify store, and lets you pick a chat-bubble style. Quincer AI crawls your site for an initial knowledge base.
• Social channels only — you don’t have a website (or don’t want a chat widget on it). Quincer AI answers DMs and comments on Facebook, Instagram, and WhatsApp. The wizard skips the website steps; you just enter a business name and we send you straight to Integrations to hook up channels.

3. Add knowledge about your business

Quincer AI needs to know what you sell, your hours, your policies, and how you handle pricing questions. There are three ways to load that in:

• Knowledge wizard at Dashboard → Onboarding → Knowledge. Ten short prompts — overview, audience, pricing, hours, contact, policies, common questions. Each non-empty answer becomes one knowledge-base entry. The fastest way to a useful baseline, especially for social-only brands.
• Crawl your website — if you have one, Quincer AI auto-imports your homepage and follows links during the website-path onboarding. You can also import any URL manually from the Knowledge tab.
• Upload documents — drop in your menu, pricing sheet, FAQ, or service catalogue (PDF / DOCX / Markdown). Quincer AI extracts text, splits it into Q&A chunks, and indexes everything for semantic search.

4. Tune your personas

Go to Personas in the sidebar. You'll see pre-built personas like Sales and Customer Service. Edit one of them or click + New persona to add another.

On the persona editor, customize the system prompt (tone, role, call-to-action), pick a voice if voice chat is enabled, and — for social brands — bind the persona to the Facebook Page, Instagram account, or WhatsApp number it should answer. See Personas & tone for the full reference.

5. Connect channels and integrations

Open Integrations. Two groups of connections matter early:

• Channels — Facebook Pages, Instagram, and WhatsApp. Required for social-only brands; optional for website-backed brands that want to answer DMs in addition to website chat. See Facebook, Instagram, WhatsApp for the full Connect flow.
• CRMs & tools — HubSpot, Calendly, Slack, Telegram, Apollo, Gmail, Microsoft 365. The most popular starting point is HubSpot: every qualified conversation auto-syncs as a contact and deal.

6. Deploy the widget (website path only)

Open Customize & Deploy → Deploy. If this is your first deploy, Quincer AI automatically generates a production API key for you. Copy the script tag:

<!-- Quincer Chat Widget -->
<script>
  window.ChatWidgetConfig = {
    apiKey: "cw_live_...",
    apiUrl: "https://chat.quincer.com/api"
  };
</script>
<script src="https://chat.quincer.com/api/embed/widget.js" defer></script>

Paste it into your website right before the closing </body> tag. Shopify? See the one-click install flow instead.

Social-only brands skip this step — the Customize & Deploy page is hidden from your sidebar since there’s no website to embed on. Quincer AI delivers messages directly to your connected Facebook / Instagram / WhatsApp surfaces.

7. Verify the first conversation

For website brands: load your site in a fresh browser tab, send a test message, and watch it appear under Conversations with the visitor’s info and a live BANT score.

For social-only brands: send a test DM to your connected Facebook Page, Instagram account, or WhatsApp number from a different account. Within a few seconds it should appear under Live chat with Quincer AI’s reply already sent.

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